FR

Q&A

I plan to visit you soon, do I need to pre-purchase my tickets ?

As we have reduced our capacity in the park to meet government requirements, it is mandatory to book your tickets online.

 

 

I bought my tickets in pre-sale, do I have to book before my visit ?

Good news! You do not have to reserve your place. We have planned a specific capacity for this type of tickets. Simply show up at the ticket office on the desired date and enjoy your day.

 

 

 

 

I have a season pass, do I need to book before my visit ?

No. Holders of a season pass have a significant advantage. They simply have to show up on the desired date and scan their wristband to enter the park.


What are the benefits of the 2021 season pass?

Our 2021 members will receive:

  • 25% discount on a daily ticket at regular price
  • 40% discount on a daily ticket at regular price**
  • 25$ discount on a private space rental**
  • 10% discount at the boutique on regular price items
  • 1 coupon – 2 for 1 on a non-alcoholic beverage (water, coke, sprite, iced tea)
  • 1 coupon – 2 for 1 on a small ice cream cone at the restaurant
  • And much more!

**Some date restrictions apply for this benefit.

What happen if I loose of forget my season pass ?

If you lose your season pass, don’t worry! Show up at the admission and we will replace your bracelet at a cost of $ 5. If you forget your bracelet, we will validate your identity and give you a temporary bracelet for the day. Note that a deposit of $ 5 will be required for the loan of the bracelet.

I don't want to do the slides, do I have to pay ?

Unfortunately, the price is the same for everyone since we do not have a system in place to recognize people who do not slide.

What security measures have you put in place to limit the spread of Covid-19 ?

We have implemented several initiatives to ensure the safety of our visitors and our employees for the 2021 season. We invite you to consult the Informed swimmer’s guide for more information.

Do I have to wear my mask at all times ?

Wearing a mask is mandatory inside buildings (administrative offices, shop, toilets) and when a distance of 2 meters is not possible between individuals not residing at the same address. Note that the mask is prohibited in aquatic facilities for safety reasons.

What is the proper dress code ?

Swimsuit – adult : Swimsuits are mandatory on our park. However, swimsuits that are too revealing are forbidden. It is also forbidden to wear cut jeans as a swimsuit. In addition, t-shirts, shorts, skirts or dresses can not be used in attractions and bathing areas.

 

Burkinis : Burkinis are accepted on the park. On the other hand, burkinis must be adjusted and in one piece (from head to toes). No sail will be accepted in the installations.

 

Wetsuit combinations : Combinations are accepted in our installations. However, they must be equipped with a device that covers the zipper.

 

Water shirt : Only shirts specifically designed for swimming are permitted in our facilities. The sweaters must be adjusted to the body. Cotton shirts are forbidden for safety and sanitary reasons.

 

Swimsuit – Kids : Swimsuits for children with integrated floats are accepted in the waterslides and tube slides. Aquatic diapers are accepted in the basins. However, ordinary diapers are forbidden.

 

Floats for children : Individual Flotation Apparel is reserved for the «Château», the «pataugeoire» and the tubes. It is forbidden to wear individual flotation apparel in the waterslides. Swim-aids, “floating balloons”, hippopotamus belt or others are forbidden in the pools. Only inflatable flotation apparel approved by the Ministère des Transports du Canada and the Ministère des Pêches et des Océans are accepted. Some objects are dangerous in the context of a waterpark. Water currents stop children from returning to the water’s edge. The majority of these floating aids do not protect from the immersion of the head and offer parents false security and vigilance.

 

Glasses : Glasses are accepted. However, they must be securely fastened with an adjustable cord.

 

Water shoes : Water shoes and sandals well attached to the feet are only accepted in slips with tubes.

 

Jewelry : We recommend that you remove any jewelry when you visit the Super Aqua Club.

 

* Please take note that we are not responsible for lost or stolen items and that our team reserves the right to ban any clothing that does not comply with park rules.

What is forbidden on the park ?

BBQs, glass containers, alcoholic beverages, animals (except Mira dogs), cannabis and certain floats are not allowed on the site.

What happens if it rains during the day ?

Light rain does not affect water park operations. If the rain becomes more abundant and it reduces the visibility of the lifeguards’ surveillance plans, a temporary closure of the bathing areas may take place. In the event of a thunderstorm, attractions will have to close for 30 minutes after the last thunderclap to ensure the safety of swimmers.

Can I get a refund for my tickets in the event of rain or thunderstorms ?

As the weather is out of our control, we cannot provide a refund. If the management decides to close earlier than expected for weather reasons, we will apply the weather guarantee.

Can I change the date of my visit ?

In order to accommodate our customers, we allow day ticket holders to change their visit date no later than 48 hours before the date of their visit, free of charge. To do this, you must call our customer service at 450-473-1013 within the stipulated time.

Are all pools heated ?

Only our wave pool is heated with solar panels.

Do you have lockers at the park ?

We do have lockers located at the central place. The rental fee is $10 per locker for a day. We encourage you to buy it online in order to expedite your admission on the park.

Am I allowed to bring my own food on the park ?

You may bring your own food on the park. However, be aware of the items that are not allowed on site to avoid having them confiscated at the entrance (glass contener, BBQs, alcoholic drink, etc.).

Is there any restaurants on the park ?

To satisfy your cravings, you will be able to find various points of sale for food and a point a sale for alcoholic drinks.

What are your payment options ?

We accept Visa, Mastercard, Interac and Cash. However, we priotize contactless payment methods.

Is the parking free ?

Good News! Our parking is free.

If I want to pick up something at my car, can I do so ?

Certainly. A stamp will be put on your hand if you have to enter the park afterwards.

How can I get to the Super Aqua Club with public transportation ?

SUBWAY

  • Orange line Montmorency Station
  • Bus 8 – Direction Saint-Eustache
  • Bus 81 – Direction Pointe-Calumet

 

TRAIN

  • Central Station – Direction Deux-Montagnes
  • Bus 81 – Direction Pointe-Calumet

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