Q&A

Online purchase and booking

In order to reduce the risk of the virus spreading and to encourage physical distance on our site, we have reduced the number of visitors allowed each day. Therefore, you MUST book your admission online to secure your place. No ticket purchase can be made at the ticket office on site.

An exception is however made for season pass holders who have not reserved their place beforehand. These members must present themselves at their dedicated access and scan their bracelet to access the site.

 

Do I need to reserve if I already bought my tickets?:

In order to reduce the risk of the virus spreading and to encourage physical distance on our site, we have reduced the number of visitors allowed each day. However, customers who have already purchased tickets online before the 2020 season will not need to make a reservation.

 

Can i use my tickets purchased for the 2020 season later if I can’t come?:

Certainly, you can keep your admission for the following summer without problem. Considering the exceptional situation, we have extended the validity of these tickets until the summer of 2021 at no cost. Note that you will be able to use this ticket beyond the summer of 2021, but additional charges may apply.

 

 

Update | Covid-19

Sanitary measures:

To ensure the safety of our visitors and employees, we have introduced new hygiene, cleaning and disinfection measures that comply with the measures recommended by the National Institute of Public Health. 

To do so, we have : 

  • Arranged our spaces and our site to encourage the respect of physical distancing 
  • Increased the frequency of cleaning and disinfection of our installations 
  • Added posters to help our customers and employees to follow basic hygiene. 

 

Can I get COVID-19 in your installations?:

According to the National Institute of Public Health (INSPQ), ”there is no evidence of a risk of transmission of COVID-19 through bathing water” (CDC, 2020). The concentrations of disinfectants used to treat water in public swimming pools and spas, as prescribed by the Regulation respecting the quality of the water in swimming pools and artificial pools, are capable of inactivating coronaviruses such as SARS-CoV-2. The risk of transmission is more related to close proximity to a sick person and contact with contaminated surfaces by a sick person”. 

At the Super Aqua Club, a team dedicated to the analysis and maintenance of water quality ensures that the strict standards prescribed by these regulations are applied continuously throughout the day.  

 

Season pass transfer to 2021:

We understand that your health and safety is the priority at this time. That’s why we are offering the option to transfer your 2020 season pass to the summer of 2021.

 

Non-accessible attractions and services:

We have made many changes to our procedures to ensure that the facilities and aquatic installations allow us to meet the recommended rules of hygiene and physical distancing. According to the current Quebec Public Health measures, we had to close certain services, activities or places. This is notably the case of: 

Attraction(s):  

  • The Wipe Zone 
  • The Blop Jump

Service(s):   

  • Location of personal flotation jackets (PFDs) 
  • Tattoo Booth 

We advise you to keep an eye on our website as the situation is changing daily. 

 

If you or a family member begins having COVID-19 symptoms:

If you experience any of the symptoms of COVID-19, you must immediately notify one of our staff members. Procedures are in place and we will tell you how to proceed. We will ensure your safety, while protecting our customers and employees from the risk of infection.  

 

If I see clients who do not respect sanitary measures:

Since the safety of our visitors and employees is important to us, we want to make sure that the measures in place are respected. If you see that some visitors are not following the measures, we encourage you to report this to our staff. We have specific instructions for dealing with complaints and reports so that we can take immediate action. 

 

I reserved my day, but I can’t show up on the day of my visit:

It will be possible, under certain conditions, to change the visit date for your admissions up to 48 hours before your scheduled visit date. Considering that this option is not yet available on our ticket office, we invite you to communicate with us by email at info@superaquaclub.com or by phone at 450-473-1013.

 

Is wearing face cover mandatory?: It is mandatory to wear a mask at the boutique, the bathrooms and at the administrative offices.

 

For customers: No. We encourage you to wear it in common areas (admission, toilets, etc.). It is important to note that the wearing of face covers is however not permitted in aquatic installations (swimming pools, slides, water games) for reasons of safety and hygiene. 

 

For employees: Yes, at certain times. To ensure the safety of our visitors and our employees, we have set up our workspaces and our site to promote respect for physical distance. We have also added plexiglass in some places. Our staff will be required to wear a face cover or a visor when it will not be possible for them to respect the distance of 2 meters.

 

Why do you limit the number of visitors ?:

In order to avoid gatherings and to comply with physical distance guidelines, the Super Aqua Club must limit the number of visitors who can access the site. 

 

 

 

 

What is the dress code?

Swimsuit – adult : Swimsuits are mandatory on our park. However, swimsuits that are too revealing are forbidden. It is also forbidden to wear cut jeans as a swimsuit. In addition, t-shirts, shorts, skirts or dresses can not be used in attractions and bathing areas.

 

Burkinis : Burkinis are accepted on the park. On the other hand, burkinis must be adjusted and in one piece (from head to toes). No sail will be accepted in the installations. 

 

Wetsuit combinations: Combinations are accepted in our installations. However, they must be equipped with a device that covers the zipper.

 

Water shirt: Only shirts specifically designed for swimming are permitted in our facilities. The sweaters must be adjusted to the body. Cotton shirts are forbidden for safety and sanitary reasons. 

 

Swimsuit – Kids: Swimsuits for children with integrated floats are accepted in the waterslides and tube slides. Aquatic diapers are accepted in the basins. However, ordinary diapers are forbidden.

 

Floats for children: Individual Flotation Apparel is reserved for the «Château», the «pataugeoire» and the tubes. It is forbidden to wear individual flotation apparel in the waterslides. Swim-aids, “floating balloons”, hippopotamus belt or others are forbidden in the pools. Only inflatable flotation apparel approved by the Ministère des Transports du Canada and the Ministère des Pêches et des Océans are accepted.

Explanation: some objects are dangerous in the context of a waterpark. Water currents stop children from returning to the water’s edge. The majority of these floating aids do not protect from the immersion of the head and offer parents false security and vigilance.

 

Glasses: Glasses are accepted. However, they must be securely fastened with an adjustable cord. 

 

Water shoes: Water shoes and sandals well attached to the feet are only accepted in slips with tubes.

 

Jewelry: We recommend that you remove any jewelry when you visit the Super Aqua Club.

 

* Please take note that we are not responsible for lost or stolen items and that our team reserves the right to ban any clothing that does not comply with park rules.

What are the prohibited objects on the park?

Please note that for security reasons, we reserve the right to refuse:

Alcoholic drinks. (These will be confiscated at the entrance and it will not be possible to recover them when you leave)

 

Glass containers. (Just like alcohol, glass containers will be confiscated at the entrance and it will not be possible to collect them when you leave)

 

Animals. (With the exception of guide dogs)

 

Personal barbecues.

 

Floats, tubes and other inflatable objects.

 

Cannabis.

Weather - What happens if it rains before or during the day?

If it rains before opening

The decision to open or close the park is made very early in the morning. Our decision depends on the current weather conditions as well as the forecast of the day. If the weather is uncertain, we would suggest you to call us at 450-473-1013 before coming to our park. When the decision to close the park is made, it is impossible for us to overturn our decision, even if the weather conditions changes during the day.

 

If it rains during the day

Usually, rain will not affect our normal park operations. However, in case of thunderstorm, our installations will close temporarily until the storm passes. If the weather conditions fail to improve, the Super Aqua Club reserve the right to stop operating all slides and pools for security reasons. If weather conditions seem uncertain, please consult the local weather forecast or call in before coming to the park.

Our weather guarantee: If, during operation, the Super Aqua Club is forced to close its facilities for the day because of storms or other conditions (do not forget that your safety remains our top priority), each customer who has purchased an entry for the day will be given a new ticket to return once, for free!

Heated water : are all pools heated?

No. Our water is not heated, except for the wave pool.

Lockers: do you have lockers?

Yes. We have daily rentals of lockers with individual key locks  at 10$ for the day

Food: Am I allowed to bring my own food on the park?

Yes. You can bring your own food. However, for security reasons, you may not bring any glass containers and/or BBQs. All glass containers will be confiscated and BBQs refused.

Restaurant : is there any restaurants on the park?

Yes. We have a restaurant with a variety of fast food meal options as well as beaver tails, mexican food and any other type of meal. You will also be able to find one ice cream parlor and a bar on our site.

Parking : is it free?

  • Standard parking: Free
  • VIP parking : 20$

Public transportation : How can I get to the Super Aqua Club?

Subway

  • Orange line Montmorency Station
  • Bus 8 – Direction Saint-Eustache
  • Bus 81 – Direction Pointe-Calumet

Train

  • Central Station – Direction Deux-Montagnes
  • Bus 81 – Direction Pointe-Calumet

What are your payment options?

We prioritize contactless payment methods.

We accept Visa, Mastercard, Interac and Cash.

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