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Terms and conditions of sale

Cancellation/Refund policy for subscriptions and daily tickets:
Season subscriptions are neither refundable, transferable nor redeemable. Tickets are also neither refundable nor redeemable. These products are valid exclusively for the season for which they were purchased, they can not be transferred to the next season without valid reason.

Transfert
Season pass transfer:
The season pass is transferable in case of medical reasons preventing the subscriber to any water activities. The subscriber has the possibility to transfer his subscription for the next summer or to a third person, in this case there will be no refund of the difference of the amount if the holder transfers his pass to a person not in the same age category. Please note that a transfer to a third party incurs fee of 10.00$. The subscriber has the responsibility to include a medical certificate confirming the date and the nature of the injury as well as the stopping time recommending by the doctor. It is the subscriber responsibility to make a request.

How to do a request?
The customer must notify Super Aqua Club Inc. customer service in writing to request the transfer of their subscription:

  • Indicate first and last name, subscription category, email, birth date and explain the reason for the request to transfer. The medical evidence must be provided with the application, within 15 days of the date of the incident, otherwise no transfer will be granted.
  • Send the request by email at info@superaquaclub.com or by mail at the following address:

ATT Super Aqua Club Inc. Customer Service, 322 Montée de la Baie, Pointe-Calumet, J0N 1G2.

Daily Ticket Transfer
Daily ticket can be transferred between people but can not be transfer to a future season. The daily ticket must be used between the dates indicated on it. In case of transfer of the daily ticket to a third person of a different category whose price is lower, no refund of the difference of the amount will be made. As far as the daily ticket is transferred to a person of a category whose price is higher, it is possible to pay the difference and use it.
Transfers are subject to the acceptance and approval of Super Aqua Club Inc. and we reserve the right to change this policy at any time.

Refund 
In accordance with our terms of use, Super Aqua Club Inc. does not offer neither refund nor exchange for daily tickets purchased on the Super Aqua Club online store. In addition, purchased season tickets and season passes are subject to additional administration fees. Note that these fees are non-refundable. To the extent that a refund is offered, the Super Aqua Club Inc. agrees to refund only the product’s price, excluding any additional charges that has been applied to the transaction.
Before buying your tickets and/or seasonal subscriptions, we recommend that you check your personal information, contact details and the type of product chosen.
Please note that in case of rain or thunderstorms, depending on the traffic, the functionality of the equipment (break, power failure, etc.), the Super Aqua Club Inc. reserves the right to change the opening hours without notice, following which no refund and/or compensation will be issued.

Site Operation Policy 
Note that no refund and/or compensation will be issued if the park closed earlier, whatsoever the nature of closure is.
The customer has the responsibility to consult the weather forecast before coming to the Super Aqua Club Inc. Please note that the management team reserves the right to change the park’s opening hours without notice.
Also, when the Super Aqua Club’s management team decides to close the park before starting the operations, this decision is irrevocable.

Weather
Rain and/or thunderstorms
In case of rain and/or thunderstorms, the equipment will temporarily close until the storm has passed. To the extent that weather conditions do not improve, Super Aqua Club Inc. reserves the right to terminate all operations as a security measure.

To learn more about our weather warranty, clic here.

Closing
The decision to close the park is taken before 7:30 am the same morning, the information is transmitted on our various information platforms (website, Facebook page, voice mail, etc.). The customer is responsible to verify our various information platforms (website, Facebook page, voice mail, etc.) from 7:30 am the park’s opening hours. The Super Aqua Club is in no way responsible if a customer comes to the park and it is closed.

Traffic 
Equipment alternation
In case of low traffic on the Super Aqua Club site, the management team reserves the right to operate its slide alternately. All attractions will be open at a certain time during opening hours.
Closing
The management team reserves the right to close the park earlier if traffic is low.

Equipment operation
In case of equipment breakdown, the management team reserves the right to close the equipment for an indefinite period. In case of a power failure, the Super Aqua Club is in no way responsible and will not offer any refunds and/or compensation and reserves the right to close the whole park for an indefinite period.

Policy in case of loss of season pass or daily tickets
The season pass card remains the property of Super Aqua Club Inc. in case of loss, the subscriber will have to pay a 25.00$ fee in order to have a new card. In case of loss of a daily ticket, the administration is able to reprint your ticket and/or return your tickets by email. Since 2016, Super Aqua Club’s members have to keep their season pass from year to year in order to adopt a “green’’ behavior.

Payment policy
Online: Super Aqua Club Inc. accepts MasterCard and Visa credit cards to purchase tickets or season pass online. We do not accept debit cards, temporary use cards (prepaid) and Paypal account.
Regular entrance: Super Aqua Club Inc. accepts MasterCard, Visa, debit card and cash.
The customer is responsible to pay all applicable taxes related to the purchase of its products. If you have any questions regarding the previous information, please contact us by phone at (450)-473-1013 or by email: info@superaquaclub.com

Liability Policy 
The use of our facilities includes certain inherent risks and dangers as well as regulations and safety instructions. By purchasing a seasonal pass or a daily ticket, the customer agrees to assume full responsibility for damages of any kind. In case of non-compliance to the regulations, Super Aqua Club’s management team reserves the right to prohibit access to equipment until expulsion. In these situations, no refund and/or compensation will be issued.

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