Frequently asked questions

You are planning to visit us this summer, but you are missing some information to help you plan your day? Here is a list of answers to all your questions.

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What's the proper dress code?

We invite you to consult the rules and advice page for more details.

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What items are not allowed in the park?

No BBQs, glass containers, alcoholic beverages, animals (except service dogs), drugs, cannabis and certain floatation devices are allowed on site. For more details, please refer to the rules and regulations page.

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What happens if it rains during the day?

The Super Aqua Club remains open during periods of light rain. However, water activities are temporarily suspended in the event of heavy rain, thunderstorms or other weather conditions that may affect the visibility of the water features. As soon as conditions permit, the attractions and slides can reopen to all. In the case of an thunderstorms, a minimum delay of 30 minutes following the last thunderclap must be respected. Please note that no refunds or credits will be given.  

Pssst… If you’re looking for the perfect day to maximize the fun at our attractions, rainy days (or days with a chance of rain) are definitely a good option for you! 😊

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Can I bring food on site?

Certainly! You may bring your own food on site. Be aware of the prohibited items on our rules and regulations page to avoid having them confiscated at the entrance of the site.

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Are there any restaurants on site?

You bet. We have everything to satisfy your cravings. To view our food concessions, our bar and their menu, click here.

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What payment methods are accepted?

We accept Visa, Mastercard, Interac and Cash. However, we prioritize contactless payment methods.

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How much does parking cost?

Good news! Our parking is free. If you would like to have a special reserved spot, we also have VIP parking for $20 for the day. 

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If I want to go pick up something in my car, can I do so?

Certainly. Don’t forget to scan your wristband before going to your car.

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How do I get to the Super Aqua Club by using public transportation?

METRO

  • Orange line – Montmorency station
  • Bus 8 – Towards Saint-Eustache
  • Bus 81 – Towards Pointe-Calumet
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Do you have private cabanas?

Yes, we have private cabanas located directly on our beach. Explore our offers by visiting our website 

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Can I leave the park and come back later?

Yes, as long as you are still wearing your wristband. Be sure to scan it before leaving the park. If you don’t, we may deny you access upon your return to the park. 

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How long is the visit?

For full day tickets, you will have access to the park until the park closes on the day of your visit.  

For half-day tickets, you will have access to the park from 3:00 p.m. to closing time on the day of your visit.  

Season passes have access to the water park from June 17 to September 4, 2023 during specific hours of operation. 

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Can I bring my own lunch?

Yes you can! Please visit the prohibited items page to find out what you cannot bring.

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Can I bring my own BBQ?

As mentioned on our rules page, it is not possible to bring your own BBQ to our water park. If you’re in the mood for a BBQ, check out our Signature Private Cabanas page. We’re sure you’ll find something to your liking. 

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Are there places to fill my water bottle?

Yes, drinking fountains are available on site to fill your reusable water bottles (plastic or metal only). 

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Do you have lockers on site?

Yes, you can rent a locker for your visit.

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Do you have birthday package?

Surely! Our SuperAquaParty packages offers everything for a simple and successful birthday party for you and your guests. To learn more about them, please click here.

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Is there a minimum age for coming alone to the water park?

Yes, children under 13 must be accompanied by an adult in the park. When swimming, we ask accompanying adults to stay within easy reach of their children.

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