- For any reason, we cease to provide the Platform’s services;
- Your use of the Platform has, in any way, been inappropriate or has violated the spirit of the Terms of Use;
- We reasonably believe that the Platform is at risk of fraud or abuse;
- Our IT infrastructure is malfunctioning, experiencing outages, or requires maintenance;
- We are ordered or advised to suspend access to the Platform by security services, a court, or a competent regulatory authority.
Each User of the Platform agrees, without limitation, not to:
- Use the Platform in any way that could damage, disable, overburden, or impair the Platform;
- Interfere with the security of, or otherwise abuse, the Platform or any services, system resources, servers, or networks connected to or accessible through the Platform or affiliated or linked sites;
- Disrupt or interfere with the use or enjoyment of the Platform by other users or of affiliated or linked services or sites;
- Upload, post, or otherwise transmit on the Platform any virus or other harmful, disruptive, or destructive file or program;
- Use any robot, spider, or other automated device or manual process to monitor or copy the Platform’s pages or content;
- Transmit through the Platform any emails, chain letters, spam, or other types of unsolicited mass communications;
- Attempt to gain unauthorized access to the Platform or to portions of it where access is restricted.
In addition, the User agrees that they are solely responsible for all actions and communications carried out or transmitted by or on their behalf, and they agree to comply with all applicable laws regarding their use of or activities on the Platform.
Intellectual Property
Unless otherwise indicated, all intellectual property rights (trademarks, copyrights, etc.) (hereinafter “Intellectual Property”) related to the Platform are the exclusive property of SUPER AQUA CLUB. You may not copy or use the materials, structure, layout, menu, appearance, or characters displayed on the Platform without the explicit consent of SUPER AQUA CLUB.
Certain names, words, titles, phrases, logos, icons, graphics, designs, domain names, or other content on the Platform may constitute trademarks or trade names, whether registered or unregistered. These trademarks are protected by applicable Canadian and foreign laws and are the exclusive property of SUPER AQUA CLUB.
Without limiting the generality of the foregoing, the Intellectual Property elements belonging to SUPER AQUA CLUB include, without limitation:
- All logos, designs, graphics, photos, videos, trademarks (registered or unregistered), symbols, texts, expressions, words, as well as all general content of the Platform not already subject to intellectual property rights;
- All software, APIs, and materials made available through the Platform;
- All databases made available through the Platform;
- All content offered by the Platform for download.
Unless otherwise indicated, all information provided on the Platform belongs to SUPER AQUA CLUB and is protected by applicable laws. Such information may not be copied, displayed, distributed, modified, reproduced, or used for commercial purposes without the prior written consent of SUPER AQUA CLUB.
Images and text on the Platform that are downloaded, copied, saved, or printed remain subject to these terms. You must ensure that all copyright and trademark notices are retained.
For more information regarding authorization of use, please contact us at info@superaquaclub.com.
Nothing in these terms shall be interpreted as granting the User any license or right whatsoever. Any unauthorized downloading, retransmission, copying, or modification may violate applicable laws and expose the User to legal action.
Subject to applicable laws, the uploading, creation, submission, or storage of content by the User grants SUPER AQUA CLUB a non-exclusive, royalty-free, transferable, and sub-licensable worldwide license. This license authorizes SUPER AQUA CLUB to host, use, modify, reproduce, or distribute your content solely for the purposes of operating, promoting, or improving its services. If you wish to terminate this license, you may do so by deleting your account or by requesting its deletion at info@superaquaclub.com
External Links
When using a hyperlink, the User may leave the Platform to access external content (hereinafter “External Websites”). SUPER AQUA CLUB has no control over the content of these External Websites and assumes no responsibility for their accuracy, precision, completeness, or adequacy. Any liability of SUPER AQUA CLUB for direct or indirect damages related to the use of content from these External Websites is excluded. Responsibility lies solely with their operators. Users are strongly encouraged to review the terms of use and privacy policies of these External Websites.
Furthermore, SUPER AQUA CLUB cannot guarantee that these External Websites comply with applicable laws, nor that they are free from viruses or other harmful components.
Social Media
The following terms apply when you access a social media page, a User account, a website, or a network managed by a social media platform (collectively, “Social Media”).
By using SUPER AQUA CLUB’s Social Media pages and submitting any comment, photo, video, or other content, you agree to be bound by our Terms of Use and Privacy Policy, as well as those of third-party Social Media providers. You also consent to SUPER AQUA CLUB copying, editing, publishing, translating, and distributing your content posted on Social Media, without compensation.
Some comments displayed on Social Media pages may not reflect the opinions of SUPER AQUA CLUB. Accordingly, you agree not to post content that falls into any of the categories described below:
- Any defamatory content;
- Abusive content;
- Infringing content;
- Obscene content;
- Misleading content;
- Illegal content;
- Content that otherwise violates the rights (including privacy rights) of others;
- Any content containing advertising;
- Promotional materials or any form of unsolicited solicitation;
- Any content with falsified origin or source;
- Any financial or personal information about yourself or a third party without their explicit consent.
Part 2: Privacy policy
SUPER AQUA CLUB places particular importance on the protection of personal information and is committed to complying with applicable laws in Quebec, including the Act respecting the protection of personal information in the private sector (Law 25), as well as any other applicable legislation. This policy is intended to inform users of how their personal information is collected, used, disclosed, stored, and protected.
Collection of Personal Information
As part of using the Platform, SUPER AQUA CLUB may collect certain personal information, particularly when the User:
- Fills out a form (contact, reservation, application, newsletter, etc.);
- Completes a transaction or makes a reservation;
- Communicates with us (email, phone, form, social media);
- Browses the Platform;
- Interacts with our technological tools (cookies, pixels, analytics tools, etc.).
The personal information that may be collected includes, in particular:
- First and last name;
- Email address;
- Phone number;
- Mailing address (if applicable);
- Information related to a reservation, purchase, or payment;
- Professional information (in the case of a job application);
- Any information voluntarily provided by the User;
- Technical information (IP address, device type, browser, pages visited, browsing duration, etc.).
Use of Personal Information
Personal information is used in particular to:
- Provide the requested services;
- Process reservations and transactions;
- Respond to inquiries and provide customer service;
- Manage communications (including newsletters, with consent);
- Ensure the security of users and the Platform;
- Improve the Platform, services, and user experience;
- Perform statistical and operational analyses;
- Personalize content, offers, and the user experience;
- Comply with legal and regulatory obligations.
The collection and use of personal information are based, in particular, on the User’s consent or on the necessity to provide the requested services. SUPER AQUA CLUB does not sell, rent, or commercialize personal information.
Disclosure of Personal Information
Personal information may be disclosed to third parties in the following cases:
- Service providers (payment processing, web hosting, marketing, technological tools);
- Partners necessary for the delivery of services;
- Competent authorities when required by law;
- As part of a business transaction (merger, acquisition, etc.).
SUPER AQUA CLUB ensures that these third parties comply with strict obligations regarding confidentiality and the protection of personal information.
Consent
By using the Platform or providing personal information, the User consents to its collection, use, and disclosure in accordance with this policy.
Where required, consent is:
- Freely given;
- Informed;
- Specific;
- Provided for defined purposes.
The User may withdraw their consent at any time, subject to legal or contractual obligations. Such withdrawal may limit access to certain services.
Cookies
The Platform uses cookies and similar technologies to:
- Ensure the proper functioning of the website;
- Improve the user experience;
- Analyze the use of the Platform;
- Personalize content and communications.
Some cookies may be placed by third parties, particularly for analytics, advertising, or remarketing purposes (e.g., Google, Meta, or other similar platforms). The User can configure their browser to refuse or limit the use of cookies. However, certain features may be affected.
Automated Decision-Making
Certain information may be used to analyze browsing behavior and improve the user experience, including the personalization of content or offers. No decision producing significant legal effects is made solely on the basis of automated processing, unless otherwise indicated.
Personal Information of Minors
The Platform is not intended to collect personal information from minors without the consent of a parent or guardian. If such information is collected, SUPER AQUA CLUB will take the necessary steps to obtain appropriate consent or to delete the data.
Hosting and Data Transfers
Personal information may be hosted or processed outside of Quebec, including elsewhere in Canada or internationally, by certain technology providers. In such cases, SUPER AQUA CLUB:
- Assesses privacy-related factors;
- Implements appropriate contractual safeguards;
- Ensures a level of protection equivalent to legal requirements.
Security Measures
SUPER AQUA CLUB implements reasonable physical, technological, and administrative security measures to protect personal information against unauthorized access, loss, theft, disclosure, and alteration. These measures include, in particular, restricted access to data, IT security protocols, secure hosting, and staff awareness. However, as no system is completely secure, a residual risk remains.
Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. Once this period has expired, the information is securely deleted or anonymized.
User Rights
In accordance with Law 25, the User has the following rights:
- Access their personal information;
- Request the correction of inaccurate information;
- Withdraw their consent;
- Request deletion (where applicable);
- Request data portability (where applicable).
The User may also file a complaint with the Commission d’accès à l’information du Québec if they believe their rights have not been respected. Any request must be addressed to the contact person indicated below.
Person Responsible for the Protection of Personal Information
Responsible: Super Aqua Club – Pascal Gascon
Address: 322 Mnt de la Baie, Pointe-Calumet, Quebec, Canada
Email: confidentialite@superaquaclub.com
The person responsible ensures compliance with this policy and the handling of requests.
Incident de confidentialité
In the event of a confidentiality incident involving personal information, SUPER AQUA CLUB will:
- Take the necessary measures to limit risks;
- Document the incident in accordance with legal requirements;
- Maintain a register of confidentiality incidents;
- Notify affected individuals when required;
- Inform the Commission d’accès à l’information if necessary.
Changes to the Policy
SUPER AQUA CLUB reserves the right to modify this policy at any time. The version in effect is the one posted on the Platform. In the event of significant changes, a notice may be published.
Contact
For any questions regarding this policy, the management of personal information, or the use of the Platform: info@superaquaclub.com
