Terms and conditions
1. General
These terms apply to anyone purchasing a ticket or accessing the Super Aqua Club (2019) Inc. website. They complement the information shown on tickets and also apply to all visitors on-site.
2. Identification
A valid government-issued photo ID may be required at any time to verify identity, age, or purchase validity. Failure or refusal to provide ID may result in denied access without refund.
3. Park Access
Children aged 12 and over may enter the park unaccompanied. Children 11 and under must be supervised at all times by an adult aged 18 or older. Parents or guardians are fully responsible for the children in their care. The park is not responsible for incidents or injuries resulting from lack of supervision. A wristband provided by the park must be worn at all times, both to access the site and throughout your entire visit to the park.
4. Health and Operational Measures
Guests must comply with all health and safety measures imposed by authorities or by Super Aqua Club (2019) Inc. at all times. The park may limit access or adjust capacity to ensure guest safety.
5. Assumption of Risk and Conduct
By entering the site, guests acknowledge and accept the inherent risks associated with water attractions. Guests agree to follow all posted rules and instructions. Any unsafe, disruptive, intimidating, or non-compliant behaviour may result in immediate removal without refund. Management decisions are final.
6. Lifeguard Supervision
Lifeguards are present at certain attractions; however, they do not replace the responsibility of supervising adults. Guests remain fully responsible for their own safety and for any children in their care.
7. Dress Code
Appropriate swimwear is required in all aquatic areas. Street clothing is not permitted. Young children who require them must wear swim diapers. Wetsuits are allowed only if the zipper is located at the front. Underwear and any attire deemed inappropriate by management are prohibited throughout the site.
8. Physical and Medical Restrictions
Certain attractions have height, weight, or medical restrictions. Guests are responsible for reviewing posted requirements and complying with them. Staff may deny access to any attraction for safety reasons.
9. Personal Belongings
Super Aqua Club (2019) Inc. is not responsible for lost, stolen, damaged, or vandalized items, whether on-site or in parking areas.
10. Video Surveillance
The site is under video surveillance at all times for security purposes. By entering the premises, guests consent to being recorded.
11. Conduct on Site
Running, pushing, climbing outside designated areas, or blocking slides is strictly prohibited. Any inappropriate or unsafe behaviour may result in removal without refund.
12. Fraud and Misuse
Any attempt to counterfeit, duplicate, resell, or fraudulently use tickets, wristbands, or passes will result in denied entry or immediate removal without refund. Legal action may be taken. Wristbands must be worn on the wrist at all times.
13. Product-Specific Terms
Cabanas, Lounge Beds, and Private Chair Duos
Rates vary by season. Admission tickets are not included. Rentals are valid for a full day, except during evening events. Reservations are non-refundable, non-transferable, and non-exchangeable. In case of full-day park closure, bookings may be rescheduled based on availability. Access is limited to VIP wristband holders. Reservations can be made online or on-site, subject to availability. Payment is required at the time of booking.
Group Bookings – 20 to 49 People
Tickets must be purchased online under the “Groups” section. No reserved space is included; guests must use the main entrance unless otherwise specified. For reserved areas, BBQs, or additional services, contact the reservations team at reservations@superaquaclub.com or 450-473-1013. Additional fees may apply and are subject to availability.
Group Bookings – 50+ People
Bookings must be made at least 48 hours in advance and are subject to capacity limits. A request form must be completed. One payment per booking is required. Additional fees may apply for reserved areas and must be confirmed by the reservations team.
Locker Rentals
Non-refundable, non-transferable, and valid for one day only. Storing flammable items, drugs, alcohol, or dangerous objects is prohibited. Management reserves the right to inspect lockers. The park is not responsible for theft or loss.
RFID Dollar Reloads
Any remaining balance can only be refunded via the original payment method. If the wristband is lost, Super Aqua Club assumes no responsibility for the balance. It is the customer’s responsibility to contact customer service to resolve the issue.
(Promo) Super Aqua Dollars
Valid only for the current season. No transfers or refunds are permitted. If the wristband is lost, Super Aqua Club assumes no responsibility for the remaining balance. It is the customer’s responsibility to contact customer service to resolve the issue.
Family Packages (2, 3, or 4 people)
All tickets must be used on the same day. Passes are non-refundable, non-transferable, and cannot be exchanged for cash. They cannot be combined with any other promotion.
During the preseason and postseason, validity hours are from 10:00 a.m. to 5:00 p.m. During the regular season, the valid hours are from 10:00 a.m. to 6:30 p.m. Please consult the 2027 calendar for more details.
2027 Season Passes and Reloads
Season passes are non-refundable, non-transferable, and have no cash value, except upon presentation of medical documentation deemed acceptable by management.
All transactions will be reviewed by our team. In the event of non-compliance, we reserve the right to cancel the order or adjust the products according to the appropriate categories. If applicable, the passholder will be required to pay the price difference upon their first visit.
Prices and included benefits are subject to change without notice prior to purchase. Once a pass has been purchased, the benefits associated with it remain valid for the applicable season.
One user per season pass: the identification wristband is personal, non-transferable, and linked to an up-to-date identification photo.
A recent photo must be on file in order to activate and validate the wristband.
The season pass wristband must be kept from one year to the next. A $5 replacement fee applies in the event of loss, theft, or damage.
Pricing is based on the pass holder’s age as of June 1, 2027. Proof of identification may be required during the first visit.
Season passes provide access to the park during regular operating hours throughout the 2027 season. Operating hours may vary at the beginning and end of the season. Please refer to the official 2027 operating calendar for current hours.
The season pass is valid for daytime admission only.
In the event of non-compliance with park rules, Super Aqua Club reserves the right to revoke the season pass without a refund or compensation.
Pass Benefits
ESSENTIAL Season Pass:
The ESSENTIAL Season Pass includes:
- Admission to the park through the end of the 2026 season;
- Unlimited visits throughout the 2027 season.
BENEFITS+ Season Pass:
The BENEFITS+ Super Season Pass includes all the benefits of the ESSENTIAL Super Season Pass, plus:
- 15% off at food and beverage locations (excluding alcoholic beverages) and the gift shop (discount applies to regular-priced merchandise only);
- 30% off locker rentals;
- 30% off one guest admission ticket (limit of one discounted guest ticket per pass holder, per visit. The pass holder must be present when the guest ticket is used);
- 15% off private space rentals;
- One (1) complimentary daily admission ticket.
To receive the benefits included with the BENEFITS+ Season Pass, the pass holder must present their blue wristband at the time of purchase. No refund, credit, or adjustment will be issued if the wristband is not presented before payment.
Discounts and privileges associated with the BENEFITS+ Season Pass are exclusively reserved for the pass holder, except where expressly stated, such as the guest admission ticket.
Included benefits, discounts, and admission tickets are not redeemable for cash, non-transferable, and may not be combined with any other promotion or with benefits belonging to another pass holder.
Accessibility Tickets and Passes
The accompanying person must be present with the person with special needs. The validating card must be presented on site (CAL or Accès 2).
The pass must be purchased by phone, along with a photo of the card and both individuals involved.
During the preseason and postseason, the pass is valid from 10:00 a.m. to 5:00 p.m. During the regular season, the pass is valid from 10:00 a.m. to 6:30 p.m. Please consult the 2027 calendar for more details.
Fixed-Date Tickets
This ticket is valid only for the date selected at the time of purchase, according to our schedule.
Fixed-date tickets are not transferable to another day.
Prices may vary at any time due to a dynamic pricing system. If the ticket is transferred to someone in a different fare category, no refund will be issued if the ticket price is lower. If the price is higher, the difference must be paid according to the rate in effect at the time of the transfer.
During the preseason and postseason, valid hours are from 10:00 a.m. to 5:00 p.m. During the regular season, the validity hours are from 10:00 a.m. to 6:30 p.m. Please consult the 2027 calendar for more details.
Flex Tickets
This ticket is valid only for the current season, according to our schedule. It can be used for a single day during the season, and no reservation is required.
During the preseason and postseason, valid hours are from 10:00 a.m. to 5:00 p.m. During the regular season, the valid hours are from 10:00 a.m. to 6:30 p.m. Please consult the 2027 calendar for more details.
Flex tickets are non-refundable and non-transferable from one season to another.
Prices may vary at any time based on a dynamic pricing system. In the event of a transfer to a person in a different fare category, no refund will be issued if the ticket price is lower. If the price is higher, the difference must be paid according to the fare in effect at the time of the transfer.
Afternoon Ticket
This ticket is valid during the time slots indicated at the time of purchase. Please refer to the 2026 calendar for more details.
Afternoon tickets are non-refundable and cannot be transferred to another day.
Prices may vary at any time based on a dynamic pricing system. If a ticket is transferred to a person in a different price category, no refund will be issued if the ticket price is lower. If the price is higher, the difference must be paid according to the rate in effect at the time of the transfer.
During the preseason and postseason, valid hours are from 2:00 p.m. to 5:00 p.m. During the regular season, the validity hours are from 2:00 p.m to 6:30 p.m. Please consult the 2027 calendar for more details.
Evening Ticket
This ticket is valid only for the date selected at the time of purchase, according to our schedule. Valid hours are from 5:00 p.m. to 9:00 p.m. Therefore, attractions close at 8:30 p.m. and the pool at 9:00 p.m. Please consult the 2027 calendar for more details.
Evening tickets are non-refundable and cannot be transferred to another day.
Only certain facilities are accessible during evening hours.
Prices may vary at any time based on a dynamic pricing system. In the event of a transfer to a person in a different price category, no refund will be issued if the ticket price is lower. If the price is higher, the difference must be paid according to the rate in effect at the time of the transfer.
14. Lost Tickets or Passes
Proof of purchase is required for replacements. Without valid proof or wristband, access may be denied. Online purchases can be retrieved using name or email. Season pass replacement fee is $5.
15. Park Operations & Weather Guarantee
Daytime Operations
Park Closure (Before Opening)
If the park does not open, fixed-date tickets will be rescheduled to another date within the current season, subject to availability.
Midday Closure (Interruption)
No refunds or exchanges are automatically provided.
The Weather Guarantee applies only if both of the following conditions are met:
- All attractions are fully closed for a minimum of 60 minutes (consecutive or cumulative during the day);
- The interruption occurs more than 1 hour and 30 minutes before the scheduled closing time.
If both conditions are met, guests will receive one (1) Flex day ticket, valid for a future visit during the current season. No other compensation will be provided.
Private Areas (Tents, VIP Zones)
If the park does not open, reservations will be rescheduled to another date within the season, subject to availability.
If a closure occurs during the day, no compensation is automatically provided. Specific situations may be reviewed at the discretion of management or customer service.
Evening Operations (5:00 p.m. to 9:00 p.m.)
Evening Interruption
No refunds or exchanges are automatically provided.
The Weather Guarantee applies only if both of the following conditions are met:
- All evening attractions are fully closed for a minimum of 30 minutes (consecutive or cumulative);
- The interruption occurs before 8:30 p.m. (more than 30 minutes before the scheduled end of the evening).
If both conditions are met, guests will receive one (1) Flex day ticket, valid for a future visit during the current season. No other compensation will be provided.
General Rules and Guidelines
The following rules apply at all times:
- Partial Closures: The closure of certain attractions—even major ones—does not qualify for the Weather Guarantee. The entire park (or evening area) must be closed.
- End of Operating Period: No guarantee applies if the closure occurs within the final 90 minutes of daytime operations or the final 30 minutes of evening operations.
- Notice: Attractions may close without prior notice due to weather, operational, or safety reasons.
- Eligibility: The Weather Guarantee applies only to daily ticket holders. Season pass holders are not eligible.
Compensation Process
- Online Purchases: The Flex compensation ticket is automatically sent by email. No further action is required.
- On-Site Purchases (No Email): Guests must scan the QR code displayed on-site and complete the online form to receive their compensation ticket. This must be done within 48 hours of the visit. After this period, no compensation will be issued.
Validity:
The compensation ticket is valid for the current season. However, any Weather Guarantee issued on or after August 1 will be valid for the remainder of the current season and the following season.
16. Payment
Online: Visa and MasterCard only.
On-site: Visa, MasterCard, debit, cash, Super Aqua Dollars, and RFID payments accepted.
Guests are responsible for keeping receipts. Taxes apply.
17. Park Operations
Hours may change without notice. No refunds due to weather, low attendance, or equipment issues. Attractions may close temporarily during storms.
18. Prohibited Items
Strictly prohibited: drugs, alcohol, glass containers, BBQs, hookahs, weapons, animals, speakers, Connected glasses (Meta glasses), and inflatable items.
Violators may be removed without notice.
19. Force Majeure
The park is not liable for disruptions caused by events beyond its control (e.g., extreme weather, strikes, vandalism, pandemics).
20. Cooperation with Authorities
The park works with law enforcement in cases of illegal or violent behaviour. Video evidence may be shared.
21. Acceptance of Terms
By purchasing or entering, you confirm that you have read, understood, and agreed to these terms. Violations may result in removal without refund. Terms may change at any time; the current version is posted on the website.
Last updated: August 1st, 2026
