Terms and conditions
1. General
These terms apply to anyone purchasing a ticket or accessing the Super Aqua Club (2019) Inc. website. They complement the information shown on tickets and also apply to all visitors on-site.
2. Identification
A valid government-issued photo ID may be required at any time to verify identity, age, or purchase validity. Failure or refusal to provide ID may result in denied access without refund.
3. Park Access
Children aged 12 and over may enter the park unaccompanied. Children 11 and under must be supervised at all times by an adult aged 18 or older. Parents or guardians are fully responsible for the children in their care. The park is not responsible for incidents or injuries resulting from lack of supervision.
4. Health and Operational Measures
Guests must comply with all health and safety measures imposed by authorities or by Super Aqua Club (2019) Inc. at all times. The park may limit access or adjust capacity to ensure guest safety.
5. Assumption of Risk and Conduct
By entering the site, guests acknowledge and accept the inherent risks associated with water attractions. Guests agree to follow all posted rules and instructions. Any unsafe, disruptive, intimidating, or non-compliant behaviour may result in immediate removal without refund. Management decisions are final.
6. Lifeguard Supervision
Lifeguards are present at certain attractions; however, they do not replace the responsibility of supervising adults. Guests remain fully responsible for their own safety and for any children in their care.
7. Dress Code
Appropriate swimwear is required in all aquatic areas. Street clothing is not permitted. Young children who require them must wear swim diapers. Wetsuits are allowed only if the zipper is located at the front. Underwear and any attire deemed inappropriate by management are prohibited throughout the site.
8. Physical and Medical Restrictions
Certain attractions have height, weight, or medical restrictions. Guests are responsible for reviewing posted requirements and complying with them. Staff may deny access to any attraction for safety reasons.
9. Personal Belongings
Super Aqua Club (2019) Inc. is not responsible for lost, stolen, damaged, or vandalized items, whether on-site or in parking areas.
10. Video Surveillance
The site is under video surveillance at all times for security purposes. By entering the premises, guests consent to being recorded.
11. Conduct on Site
Running, pushing, climbing outside designated areas, or blocking slides is strictly prohibited. Any inappropriate or unsafe behaviour may result in removal without refund.
12. Fraud and Misuse
Any attempt to counterfeit, duplicate, resell, or fraudulently use tickets, wristbands, or passes will result in denied entry or immediate removal without refund. Legal action may be taken. Wristbands must be worn on the wrist at all times.
13. Product-Specific Terms
Cabanas, Lounge Beds, and Private Chair Duos
Rates vary by season. Admission tickets are not included. Rentals are valid for a full day, except during evening events. Reservations are non-refundable, non-transferable, and non-exchangeable. In case of full-day park closure, bookings may be rescheduled based on availability. Access is limited to VIP wristband holders. Reservations can be made online or on-site, subject to availability. Payment is required at the time of booking.
Group Bookings – 20 to 49 People
Tickets must be purchased online under the “Groups” section. No reserved space is included; guests must use the main entrance unless otherwise specified. For reserved areas, BBQs, or additional services, contact the reservations team at reservations@superaquaclub.com or 450-473-1013. Additional fees may apply and are subject to availability.
Group Bookings – 50+ People
Bookings must be made at least 48 hours in advance and are subject to capacity limits. A request form must be completed. One payment per booking is required. Additional fees may apply for reserved areas and must be confirmed by the reservations team.
Locker Rentals
Non-refundable, non-transferable, and valid for one day only. Storing flammable items, drugs, alcohol, or dangerous objects is prohibited. Management reserves the right to inspect lockers. The park is not responsible for theft or loss.
RFID Dollar Reloads
Remaining balances are refundable only to the original payment method. Lost wristbands are the guest’s responsibility. Guests must contact customer service to resolve issues.
(Promo) Super Aqua Dollars
Valid for the 2026 season only. Non-transferable and non-refundable. Lost wristbands are the guest’s responsibility.
Family Packages (2, 3, or 4 people)
All tickets must be used on the same day. Non-refundable, non-transferable, and cannot be combined with other offers.
Season Passes
Non-refundable, non-transferable, except with valid medical documentation. Prices may change without notice. Wristbands must be kept year to year; replacement fee is $5. Pricing is based on age as of June 1.
Accessibility Tickets and Passes
The accompanying person must be present with the individual requiring assistance. Valid documentation (CAL or Access 2) must be presented. Purchases must be completed by phone with required verification.
Fixed-Date Tickets
Valid only for the selected date. Non-transferable. Prices may vary based on dynamic pricing. Price differences apply if transferred between pricing categories.
Flex Tickets
Valid for one visit during the current season. No reservation required. Non-refundable and not valid across seasons.
14. Lost Tickets or Passes
Proof of purchase is required for replacements. Without valid proof or wristband, access may be denied. Online purchases can be retrieved using name or email. Season pass replacement fee is $5.
15. Park Operations & Weather Guarantee
Daytime Operations
Park Closure (Before Opening)
If the park does not open, fixed-date tickets will be rescheduled to another date within the current season, subject to availability.
Midday Closure (Interruption)
No refunds or exchanges are automatically provided.
The Weather Guarantee applies only if both of the following conditions are met:
- All attractions are fully closed for a minimum of 60 minutes (consecutive or cumulative during the day);
- The interruption occurs more than 1 hour and 30 minutes before the scheduled closing time.
If both conditions are met, guests will receive one (1) Flex day ticket, valid for a future visit during the current season. No other compensation will be provided.
Private Areas (Tents, VIP Zones)
If the park does not open, reservations will be rescheduled to another date within the season, subject to availability.
If a closure occurs during the day, no compensation is automatically provided. Specific situations may be reviewed at the discretion of management or customer service.
Evening Operations (5:00 p.m. to 9:00 p.m.)
Evening Interruption
No refunds or exchanges are automatically provided.
The Weather Guarantee applies only if both of the following conditions are met:
- All evening attractions are fully closed for a minimum of 30 minutes (consecutive or cumulative);
- The interruption occurs before 8:30 p.m. (more than 30 minutes before the scheduled end of the evening).
If both conditions are met, guests will receive one (1) Flex day ticket, valid for a future visit during the current season. No other compensation will be provided.
General Rules and Guidelines
The following rules apply at all times:
- Partial Closures: The closure of certain attractions—even major ones—does not qualify for the Weather Guarantee. The entire park (or evening area) must be closed.
- End of Operating Period: No guarantee applies if the closure occurs within the final 90 minutes of daytime operations or the final 30 minutes of evening operations.
- Notice: Attractions may close without prior notice due to weather, operational, or safety reasons.
- Eligibility: The Weather Guarantee applies only to daily ticket holders. Season pass holders are not eligible.
Compensation Process
- Online Purchases: The Flex compensation ticket is automatically sent by email. No further action is required.
- On-Site Purchases (No Email): Guests must scan the QR code displayed on-site and complete the online form to receive their compensation ticket. This must be done within 48 hours of the visit. After this period, no compensation will be issued.
Validity:
The compensation ticket is valid for the current season. However, any Weather Guarantee issued on or after August 1 will be valid for the remainder of the current season and the following season.
16. Payment
Online: Visa and MasterCard only.
On-site: Visa, MasterCard, debit, cash, Super Aqua Dollars, and RFID payments accepted.
Guests are responsible for keeping receipts. Taxes apply.
17. Park Operations
Hours may change without notice. No refunds due to weather, low attendance, or equipment issues. Attractions may close temporarily during storms.
18. Prohibited Items
Strictly prohibited: drugs, alcohol, glass containers, BBQs, hookahs, weapons, animals, speakers, inflatable items.
Violators may be removed without notice.
19. Force Majeure
The park is not liable for disruptions caused by events beyond its control (e.g., extreme weather, strikes, vandalism, pandemics).
20. Cooperation with Authorities
The park works with law enforcement in cases of illegal or violent behaviour. Video evidence may be shared.
21. Acceptance of Terms
By purchasing or entering, you confirm that you have read, understood, and agreed to these terms. Violations may result in removal without refund. Terms may change at any time; the current version is posted on the website.
Last updated: May 1st, 2026
