Terms and conditions of sale

Conditions of sale

The terms and conditions mentioned on this page are additional to those presented on the ticket. Please note that identification may be requested at any time to validate the accuracy of orders.

COVID-19

The Super Aqua Club team is pleased to welcome you this summer and is committed to implementing numerous measures to prevent the spread of Covid-19 and ensure the safety of you and our employees. The customer acknowledges that he/she has read and understands all the measures and procedures put in place by the company to reduce and control the risk of infection with COVID-19. The customer understands that these measures and procedures are mandatory and that the customer must comply with them.

The client also understands that in order to protect the health, safety and physical integrity of its clients and employees, the company must ensure that the measures put in place are applied and that it must intervene in case of default.

Conditions related to the Signature Cabanas

Prices for private cabanas may vary during high and low seasons. The cost of a Signature Cabana does not include admission tickets. The customer agrees to purchase their ticket through the online ticketing service. The space is rented for a full day. Signature Cabana reservations are non-refundable, non-exchangeable and non-cashable. If you are unable to attend on your chosen date, reservations may be transferred. It is your responsibility to notify Super Aqua Club at least 48 hours in advance. No transfers will be accepted if no notice is given. In the event of park closure due to weather conditions, private cabana reservations will be transferable to a later date based on availability. SUPER AQUA CLUB (2019) INC. reserves the right to refuse a transfer if no space is available. Reservations must be made no more than 48 hours in advance. SUPER AQUA CLUB (2019) INC. reserves the right to refuse a reservation if not made 48 hours in advance. Private cabanas accommodate a limited number of people. No additional people will be tolerated. Only those wearing a VIP wristband are allowed in the private area. Present your reservation coupon to the administrative offices. They will direct you to the location of your private cabana. At the time of reservation, a credit card number will be requested and the private cabana will be charged.

Conditions related to group reservations

Group reservations must be made at least 48 hours prior to your visit. Due to the limited daily capacity for the 2021 season, please note that we must limit the number of group reservations per day. Only one payment per reservation. Payment in full prior to the date of your visit. We reserve the right to refuse your entry to the park if the payment is not made prior to the scheduled visit date.

Conditions related to the rental of lockers

No refunds or exchanges will be accepted if the locker coupon is not used. The locker coupon has no cash value. Rentals are for one full day. For safety purposes, the following items are strictly prohibited from being stored inside the lockers:

  • Flammable, corrosive, dangerous or toxic items or products.
  • Drugs, alcohol and all other substances prohibited at the S.A.C.

The S.A.C. administration reserves the right to check the contents of a locker if it deems that it contains items that could endanger the safety of the clientele and/or the staff.

Conditions related to the purchase of souvenir videos

No refunds or exchanges will be accepted if the souvenir video is not used. The purchase of a souvenir video has no cash value.

Conditions related to cashless payment (all-in-one bracelet)

Activating your all-in-one bracelet

ID verification is required before activating your bracelet at the entrance. You will need to present a photo ID and show the credit card with which you completed your online purchase.

Outstanding balance on your bracelet at the end of your day

If you have an outstanding balance of Super Aqua Club credits remaining at the end of your visit to the park, we will gladly give you the remaining balance on the credit card you made the purchase with. 

Super Aqua Club 2021 Credit

Super Aqua Club credits earned as an extra purchase are not refundable, exchangeable or redeemable for cash. They must be used by Monday, September 6, 2021 for the 2021 season. No transfers of 2021 Super Aqua Club Credits will be accepted for future seasons.

Subscription and Day Ticket Cancellation/Refund Policy

Transfert d’abonnements et des billets journaliers

Season pass transfert

Season passes are non-refundable, non-transferable and non-cashable. Daily tickets are also non-refundable, non-transferable and non-cashable. These products are valid only for the season for which they were purchased and cannot be transferred to the next season without a valid reason. Proof of reason for transfer may be requested. The season pass is transferable in case of medical reasons preventing the subscriber from sliding in the facilities. The pass holder has the option of transferring their pass to the next summer or to a third party. In this case, there will be no refund of the difference in amount if the pass holder transfers his or her pass to a person not in the same age category. Note that a transfer to a third party will include a $10.00 fee. The pass holder is responsible for including a medical certificate confirming the date and nature of the injury as well as the length of time the doctor recommends to cease all activities. It is the subscriber’s responsibility to apply.

How do I make a request?

The customer must notify SUPER AQUA CLUB (2019) INC.’s customer service in writing to request the transfer of their season pass. The client must indicate: first and last name, membership category, email address, date of birth and explain the reason for the transfer request. Medical evidence must be provided with the request, within 15 days of the date of the incident, otherwise no transfer will be granted. The client must send the request by email to info@superaquaclub.com or by mail to the following address 

SUPER AQUA CLUB (2019) INC. 

322 Montée de la Baie

 Pointe-Calumet, Qc 

J0N 1G2.

Transfer of a day ticket

The day ticket cannot be transferred to another day. The day ticket must be used on the dates indicated on the ticket. In case of transfer of the day ticket to a third person of a different category with a lower price, no refund of the difference in amount will be made. If the ticket is transferred to someone in a higher price category, it is possible to pay the difference and receive admission to the park.

Transfers are subject to acceptance and approval by SUPER AQUA CLUB (2019) INC. and the company reserves the right to change this policy at any time.

Refund

In accordance with the Terms of Use, SUPER AQUA CLUB (2019) INC. does not offer refunds or exchanges for tickets purchased through the Super Aqua Club Ticket Office. In addition, tickets and season passes purchased are subject to an additional non-refundable administration fee. To the extent that a refund is offered, SUPER AQUA CLUB (2019) INC. agrees to refund only the price of the product, excluding any additional fees that may have applied in the transaction.

Before purchasing your tickets and/or season pass, please make sure to verify your personal information, your contact information and the type of product you have chosen.

Please note that in case of rain, thunderstorms, low attendance, equipment functionality (breakage, power failure, etc.) SUPER AQUA CLUB (2019) INC. reserves the right to modify the opening hours without prior notice. In other words, no refund and/or compensation will be issued.

Selective date e-tickets are valid only once and exclusively for the date indicated on the tickets and will be scanned when you enter the waterpark. Please make sure to select the date and size ( for each person) for each of your tickets when purchasing.

Date-selected tickets are non-refundable, non-exchangeable and non-cashable.

SUPER AQUA CLUB (2019) INC. is not responsible if tickets are copied without permission and/or used by another person. This is a final sale and quantities are limited.

Site Operation Policy

Please note that no refunds and/or compensations will be issued in the event of a park closure.

It is the client’s responsibility to check the weather forecast before entering the park. Please note that the management team reserves the right to modify the opening hours of the park without prior notice. Please also note that when the Super Aqua Club management team decides to close the site before starting operations, this decision is irrevocable.

Weather Conditions

In the event of heavy rain and/or thunderstorms, the facilities will temporarily close until the storm is over. In the event that weather conditions do not improve, SUPER AQUA CLUB (2019) INC. reserves the right to cease operations entirely for safety reasons. In the event of light rain, operational activities can proceed safely. Therefore, no refunds or transfers of tickets will be accepted despite the rain.

Closure

In the event of poor weather conditions lasting a full day that could affect park operations, the decision to close the park is made before 7:30 a.m. the same morning. The information is transmitted on the various information platforms (website, Facebook page, telephone, messaging). It is therefore the client’s responsibility to check the opening hours on these platforms before going to Super Aqua Club. In the event that a client comes to the park and the park is closed, SUPER AQUA CLUB (2019) INC. is released from any responsibility.

Crowdedness

In the event of low attendance on the Super Aqua Club site, management reserves the right to operate its slides on a rotating basis. All attractions will be open at one time during operating hours.  Management also reserves the right to close the park early in the event of low attendance.

Operations of attractions/equipments

In the event of equipment failure, management reserves the right to close the attraction in question for an indefinite period of time. In the event of a power failure, Super Aqua Club (2019) inc. is not responsible and will not offer any refund and/or compensation to its visitors. Furthermore, the management reserves the right to close the entire park for an indefinite period of time.We also reserve the right to close a queue or attraction before the park closes, without notice.

Policy in case one loses a season pass or day ticket

Le bracelet connecté ayant le rôle d’abonnement de saison demeure la propriété du

The connected bracelet that serves as a season pass remains the property of SUPER AQUA CLUB (2019) INC. In the case where one loses the bracelet, the subscriber will have to pay a $5.00 fee to get a new one. This fee is non-refundable, even if the original wristband is found. In 2020, the Super Aqua Club decided to adopt a “greener” behavior in its method of doing business. As a result, the customer must keep his or her connected bracelet throughout the years.

 In case of loss of the daily tickets, the administration is able to reprint the tickets and/or send them back to the customer via their email address.

Payment Policy

Super Aqua Club (2019) Inc. accepts MasterCard and Visa credit cards. Debit cards, temporary use cards (prepaid cards) and Paypal accounts are not accepted for the purchase of products available on our online ticketing service.

Following your purchase of a daily ticket and/or season pass, Super Aqua Club (2019) Inc. will send you a confirmation email and your invoice when the purchase process is completed.

An ID may be requested for the purpose of verifying the identity of the order. In addition, when reserving a Signature Space or purchasing all-in-one day tickets, an ID will automatically be requested in order to verify the identity of your purchase.

You are responsible for paying all applicable taxes related to your purchase. If you have any questions regarding the above information, please contact customer service by phone at (450) 473-1013 or by email info@superaquaclub.com

Responsibility Policy

The use of the facilities involves certain inherent risks and dangers as well as safety regulations and instructions. By purchasing a season or day pass, the client agrees to abide by these rules and regulations and accepts full responsibility for damages of any kind. In the event of non-compliance with the rules, the management of Super Aqua Club (2019) inc. reserves the right to deny access to the facilities up to and including expulsion from the site. In these situations, no refund and/or compensation will be issued.

Pricing policy

Prices are subject to change without notice.

Failure to comply with the terms and conditions and park rules may result in eviction without notice.

*Super Aqua Club (2019) Inc. reserves the right to revise the terms and conditions of purchase at any time. New terms and conditions will be effective upon posting.

Last update : July 20, 2021

Super Aqua Club Sceau